FREE SHIPPING

Every order qualifies for FREE Shipping.
When you choose the FREE shipping option from the dropdown menu, we pay for your shipping (including all the applicable charges like handling fee and insurance).

Note: It generally takes from 3 to 5 business days to prepare your order for shipment.
Contact us to verify your product availability if you require it to be delivered by a certain date.
EquineLUX can not guarantee an exact delivery date. An order with deadline must be made well in advance.

Estimated delivery times

U.S.A. (48 contiguous United States and the District of Columbia)
North-East.......................4-6 business days
Mid-West.........................4-6 business days
Mid-Atlantic....................5-7 business days
South-East......................6-7 business days
South-West.....................6-7 business days
West Coast.....................7-8 business days

Canadian provinces (excl. Northwest Territories, Nunavut, Yukon Territory)
Ontario, Quebec.............2-4 business days
Maritimes........................4-6 business days
Central & West Coast.....4-6 business days

EXPRESS SHIPPING

If you would like to receive your saddle pad faster, you can select the Express shipping option from the "Shipping options" dropdown menu when making your order, and it will be shipped by one of these shipping carriers: DHL, FedEX, or UPS.

An "Express shipping" option implies delivery of your order much faster, but you must consider the information posted on websites of the most trusted shipping carriers.
●  FedEx works hard to ensure a seamless delivery process, but some events can delay package delivery.
●  DHL: Delivery delays can be caused by e.g. weather events, customs or strikes.
●  UPS: Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services.

All the shipments within Canada can be tracked at CanadaPost.ca
A regular US shipments can be tracked at USPS.com

Under review: As online shoppers, we know it can be tough to buy a pair of shoes without trying them on. So, your horse and you can test a saddle pad or half pad, and you can return it within 30 days of the purchase date, free of charge! However, please, make sure the saddle pad or half pad is in like-new condition with original packaging.

  RETURNS

If you mistakenly ordered the wrong size/color or not entirely satisfied with your purchase, you can return it for refund within 30 days of the product delivery date.
We do not accept returns occurred after this period of time and no refund will be provided.

All products returned for refund must be in new, resalable condition. The refund will be issued and credited to the account used to pay for the original order within 3 business days of receiving a returned item.

NOTE: Custom-made and final sale items cannot be returned or exchanged.

The customer is responsible for the return shipping and handling costs.
Please make sure to include a copy of your original receipt or packing slip showing what you paid for the item(s). A printout of your order confirmation email works too.

Return address: 2840 Rue Saint-Charles, Suite 204, Montreal (Quebec) H3K 1G1, Canada

IMPORTANT: Please do not use either UPS, FedEx, or Purolator postal service. These companies tend to apply additional freight charges like Customs duties, sale taxes, or Customs brokerage fees which ones must be deducted (sorry!) from your refund if this happens. The USPS is the best option for shipping from the US, and Canada Post - for shipping within Canada. Also, make sure that you write on a shipping document / label the following information.

Item description:
   
Return shipping   or   return to sender

Item value:              $ 1.00