EquineLUX Saddle Pads

SHIPPING

Every order is qualified for FREE SHIPPING.
When you choose the FREE shipping option, we pay for your shipping (including handling and insurance).
However, if you would like to receive your saddle pad faster (2-3 business days), choose the Express shipping option when placing an order.


Estimated delivery times

(FREE shipping option)


U.S.A. (48 contiguous United States and the District of Columbia)
North-East.......................2-3 business days
Mid-West.........................3-5 business days
Mid-Atlantic.....................4-6 business days
South-East......................5-7 business days
South-West.....................6-8 business days
West Coast.....................7-9 business days

Canadian provinces (excl. Northwest Territories, Nunavut, Yukon Territory)
Ontario, Quebec.............1-3 business days
Maritimes........................3-5 business days
Central & West Coast.....4-6 business days

NOTE: Stock item usually ships within 24-48 hours from date your payment is received. However, it generally takes from 3 to 5 business days to prepare your purchase for shipment if it is not in our stock.

All orders within Canada can be tracked at CanadaPost.ca



RETURNS

If you mistakenly ordered the wrong size/color or not entirely satisfied with your purchase, you can return it for refund within 30 days of the product delivery date.
We do not accept returns occurred after this period of time and no refund will be provided.


All products returned for refund must be in new, resalable condition. The refund will be issued and credited to the account used to pay for the original order within 10 business days of receiving a returned item.

NOTE: Custom-made and final sale items cannot be returned or exchanged.

Customer pays return shipping charges.
Please make sure to include a copy of your original receipt or packing slip showing what you paid for the item(s). A printout of your order confirmation email works too.

Return address: 2840 Rue Saint-Charles, Suite 204, Montreal (Quebec) H3K 1G1, Canada

IMPORTANT: Please do not use either UPS, FedEx, or Purolator postal service. These companies tend to apply freight charges, duties / taxes, customs brokerage fees, which will be deducted from your refund if this happens. The USPS is the best option for shipping from the US, and Canada Post - for shipping within Canada.

Also, make sure that you write on a shipping document / label the following information.

Item description:
   
Return shipping or return to sender


Item value:              $ 1.00


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